At Overlander orders placed by 2 p.m. Pacific Time are usually processed the same day. Many of the products we sell are drop shipped directly from warehouses around the country.
Although certain items are kept in stock, some products are custom made to order and require manufacturing time.
Expected ship dates are our best estimate based on past shipping times and are more than 90% accurate. Should an unexpected delay in shipping occur, we will notify you by telephone and e-mail of the new projected shipping date and provide you with an opportunity to keep your order or cancel it for a prompt and complete refund.
In-stock items usually ship in 1-2 business days (weekends and holidays are not considered business days).
Please allow an additional 1 to 5 business days after the shipment date for delivery.
At Overlander, many of our items have Free Shipping, which means no worries about extra costs on a vast majority of auto accessories for your vehicle.
Your shipping cost can be viewed in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors. Pay close attention to shipping notes next to a product's price, and you'll be up-to-date on all of the shipping factors for your item(s).
Estimated Shipping Time
Shipping times vary as we ship items from warehouses across the country. In-stock products generally ship within 48 hours of ordering although occasionally issues stretch out this timeline. If you’d like to be certain when an order will ship please contact us at firstname.lastname@example.org to confirm shipping times for a specific product. If after your order is placed it becomes impossible to ship the item in a timely manner we’ll get in touch with you via email to discuss the situation.
Once the item ships, please allow an additional 1-5 business days for delivery to your door. Because our products ship from warehouses across the U.S., exact shipping methods and times will vary by item. Also, your items may not ship together or arrive at the same time.
When available, expedited delivery options will be offered in your cart.
Important Expedited Shipping Notes
This option does not change the amount of time required to process your order. Fedex’s Standard Overnight delivery days are Monday-Friday.
**Please note: orders shipped with expedited delivery options are not eligible for Overlander's Free Shipping. Shipping prices are clearly stated next to each product. Your shipping cost can be viewed on product pages under the heading "Shipping" or in your Shopping Cart before making a purchase final.
Overlander has Free Shipping everyday on all orders over $49, saving you some valuable cash on accessories. Some restrictions do apply. Here's the details:
Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future.
Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.
Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you.
Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at email@example.com so we can complete the claim and process a replacement order. If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.
Immediately after receiving your order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at firstname.lastname@example.org so we can complete the claim and process a replacement order.
Some items require special handling and must be checked by Overlander prior to shipping. An Overlander shipping specialist will contact you by phone to confirm the details of your order.
Unfortunately, we are unable to offer shipping outside of the U.S. at this time. We hope to offer this service in the future.
In many cases, Overlander can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout.
**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.
If you're ordering from any of these areas and do not see a shipping rate after clicking on "Process Order" at checkout, Overlander will contact you within 1-2 business days to inform you if the product can be shipped and provide you with the shipping costs. **Your order will not be processed until we have received your emailed approval of the shipping costs.
If you would like to determine the shipping costs before placing your order, please email us at email@example.com. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days.
For answers to more shipping questions, check our FAQ.