Returns & Exchanges Policy

When you buy from Overlander, you can rest assured that you'll get the right part for your vehicle, or we'll make it right.

Free Return Shipping on Exchanges

We'll pay for the return shipping on exchanges for all orders (even gifts with proof of purchase).

Plus every purchase comes with our 1-year lower price guarantee and expert service from our team of Overlanders.

It's our commitment to you, exclusively from Overlander.com.

Some restrictions apply. See terms below.

RETURNING AN ITEM

Step 1: Contact Our Support Team

To start the return or replacement process please get in touch with us at support@overlander.com or (800) 544-8919.

Step 2: Receive a Return Authorization Number (RMA#)

One of our customer care specialists will provide you with:

  • An RMA#
  • An email with detailed return shipping instructions

Step 3: Pack & Ship

Pack everything that came with the product using its original packaging.

  • Affix the return shipping label that we provided to the package. If we didn't provide you with a return shipping label, make sure to include the RMA# on the package
  • Ship the package to the address specified in the email you received from Step 2

Step 4: Receive Your Refund or Exchange

After we receive your package, we'll process your refund or exchange immediately. You can expect to see the refund, less any applicable restocking fees, credited within 5-7 business days, to the payment method that you used when you originally placed your order. If you selected an exchange, we will ship your replacement promptly upon receipt of your returned item.

FAQ

For answers to more returns questions, check our FAQ.

KNOW THE TOP 6 PROBLEMS THAT RUIN TRIPS?

Learn how to avoid them and keep your trek on track.

You’ll receive follow-up emails from Overlander. You can cancel at any time and your information will not be shared.